Effective Date: June 25, 2026

Introduction

We at Cyber Solution (S) Pte Ltd are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.cy-solution.com, use our services, or interact with us.

Definitions

Personal Data                             

“Personal data” refers to any data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which we have access. This may include:

  • Contact Information:

     Name, email address, phone number, residential address, and business contact information.

  • Identification Data:

     National Registration Identity Card (NRIC) number, passport number, or other government-issued identifiers.

  • Transactional Data:

     Purchase history, billing information, payment details, and service records.

  • Technical Data:

     IP addresses, browser details, cookies, and device information collected through digital platforms.

  • Communications:

     Correspondence, feedback, and enquiry records.

Personal Information We Collect

We collect information in the following ways:

Personal Information: This includes information you provide directly, such as your name, email address, phone number, and any other details you may share with us when you show interest in signing up for our services, contact us.

Usage Data: We collect information about your interaction with our website, including your IP address, browser type, pages visited, and the dates and times of your visits.

Cookies and Tracking Technologies: We use cookies and similar technologies to track your activity on our website and enhance your experience. Cookies are small files stored on your device that help us understand your preferences and improve our services.

For Meta Graph API users (only):

  • Account Information: Business name, contact information, Auth Token, and WhatsApp Business Account (WABA) details.
  • Messaging Data: Messages sent and received through the platform to facilitate customer communication.
  • Meta Platform Data: Information authorized through the Facebook Login for Business flow, such as your WABA ID and Phone Number ID.

How We Use Your Information

We use your personal information for the following purposes:

  • To provide and manage our services, including responding to inquiries and processing transactions.
  • To improve our website and services based on your feedback and usage patterns.
  • To comply with legal obligations and protect our rights.

For Meta Graph API users (only):

  • To provide, maintain, and improve our WhatsApp messaging services.
  • To process and route messages between your business and your customers.
  • To comply with Meta’s Platform Terms and Developer Policies.
  • To provide customer support and respond to technical issues.

Sharing Your Information

We do not sell or rent your personal information to third parties with following exception

For Meta Graph API users (only):

We share information with Meta Platforms, Inc. as strictly necessary to facilitate the WhatsApp messaging services you have authorized.

For Legal Reasons:

In case of court order or other written law, we will share information with authorities to assist in any lawful investigation and judicial proceedings.

Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

Access: You can request a copy of the personal information we hold about you.

Correction: You can request that we update or correct inaccurate information.

Deletion: You can request the deletion of your personal information, subject to certain exceptions.

Opt-Out: You can opt out of receiving any marketing communications from us at any time by contacting us directly at dpo@cy-solution.com

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

 

Cyber Solution (S) Pte Ltd
10 Ubi Crescent #07-18B
Ubi Tech Park
Singapore 408564
dpo@cy-solution.com